SHOP SAFELY

Shopping at MerciVie is designed to be not only inspiring and seamless but also secure. We understand that online security is an increasing challenge, and we are committed to protecting your personal information.

Here are some best practices to help enhance your security while shopping on mercivie.com – and what to do if you notice any unusual activity.

HAVE YOU NOTICED SOMETHING SUSPICIOUS?

If you have received a fraudulent attempt or a phishing message, it's important to act quickly. Here’s how to recognize signs of fraud and where to report such incidents to protect your security.

WHAT IS PHISHING

Typical signs of phishing attempts:

  • Urgent requests to act immediately or enter data
  • Offers that are "too good to be true"
  • Suspicious emails, SMS, pop-ups, or social media messages

Stay vigilant and avoid interacting with unknown links and attachments.

TIPS TO PROTECT AGAINST PHISHING

Safe Email Practices: Emails from MerciVie will only come from the official address info@merciviecom. If you're unsure about the origin of a message, do not reply or open any attachments. Contact us directly through our official channels.

Link Verification: Before clicking on a link, hover your mouse over it to see the URL. Avoid clicking on links or opening attachments from untrusted sources.

Suspicious Language: Pay attention to misspellings or unusual phrasing, which are often found in phishing emails. Even if this isn't always the case, stay cautious.

No Rush:

Scammers often create a sense of urgency. Ignore unexpected requests for payment information or personal data that seem urgent.

REPORT FRAUD

At MerciVie, we never ask for payment details for competitions or promotions outside of the checkout process. If you notice a phishing attempt:

  • Do not respond to suspicious messages.
  • Report fraud attempts to your local police authority.
  • Contact your bank if a suspicious transaction has occurred.
  • Change compromised passwords as soon as possible.

CYBER HABITS FOR SAFE BROWSING

At MerciVie, your data security is our top priority. We are committed to helping you protect your information. Here are key practices for responsibly handling your personal data while shopping online.

DISCREET USE OF SOCIAL MEDIA

Limit the amount of information you share publicly. Scammers often use personal details to launch convincing phishing attacks.

  • Optimize your privacy settings to control access to your content.
  • Avoid posting sensitive details such as your address, phone number, or financial information.

PROTECTION THROUGH SECURITY SOFTWARE

Rely on trusted antivirus and anti-malware solutions for your devices. These tools detect and block threats before they can cause harm. Regularly updating your software is essential.

USE SECURE NETWORKS

Always use a secure Wi-Fi connection when shopping online.

  • Public networks pose significant risks. Private, password-protected networks offer better protection.
  • VPN technology (Virtual Private Network) further enhances security by encrypting your data and maintaining your privacy.

REGULARLY BACK UP IMPORTANT DATA

Regular data backups protect against losses due to cyberattacks or technical failures. They ensure that your data can be restored in case of unexpected events.