SHIPPING

At MerciVie, it’s not only the shopping experience that should be seamless, but also the delivery.

That’s why on this page, you'll find complete transparency regarding our shipping methods, times, and costs.

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SHIPPING METHODS

When completing your order at MerciVie, you can choose between two shipping options:

  • Standard Shipping
  • Express Shipping

Once the item is shipped, you will receive an email with a tracking code, which you can enter on our status page to check the status-page.

SHIPPING TIMES

Shipping Information at MerciVie

MerciVie offers various shipping options to get your order to you as quickly and conveniently as possible.

Standard Shipping

Shipping time: 3 to 4 business days

Express Shipping

Shipping time: 2 to 3 business days

Processing Time

All orders at MerciVie are processed with care to ensure a smooth shopping experience. The regular processing time is 1 to 2 business days. Orders placed with the Express Shipping option must be made before 12:00 PM (CET) to be shipped on the same day. This rule applies on weekdays from Monday to Friday, excluding public holidays.

Restrictions

Certain destinations may not be eligible for Express Shipping or expedited shipping methods due to logistical constraints. These restrictions will be shown to you during the checkout process.

Payment Authorization

In some cases, additional payment authorization may be required to ensure the security of your transaction. Please note that this may slightly extend the processing time.

SHIPPING COSTS

Standard Shipping

Shipping method: Standard

Estimated delivery time: 3 to 4 business days

Cost: 5€

Express Shipping

Shipping method: Express

Estimated delivery time: 2 to 3 business days

Cost: 8€ (free for orders over 120€ and for MCV-Members)

DELIVERY COUNTRIES

Orders placed on MerciVie.de can currently only be delivered within Germany.

Unfortunately, we cannot deliver to P.O. Boxes, APO/FPO addresses, or freight forwarding addresses. A physical address is required for the delivery of our products. Please provide a valid residential or business address to ensure secure and timely delivery to your desired location.

If you have any issues with delivery, please contact us via chat or email.

You can reach us anytime.

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Free Shipping

Monday - Friday 

8:00 AM - 8:00 PM

Saturday - Sunday 

8:00 AM - 6:00 PM

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Price-match guarantee

Monday - Friday 

8:00 AM - 8:00 PM

Saturday - Sunday 

8:00 AM - 6:00 PM

Due to high demand, responses via chat or email may take up to an hour. We appreciate your understanding.

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