How can I return my order at MerciVie?

Returning an item at MerciVie is simple and straightforward. If you would like to return an item, please follow these steps:

1. Contact via E-Mail
   Send us an email with the following information:
   

   • your order number
   • the order date
   • Your contact information

2. Return period

   Returns must be initiated within 14 days of receiving your order.

3. Response time
   Our team will respond to you within one business day and provide the return address.
   

4. Return shipping costs
   The returning costs are inside of the returning period it's free.
   

5. Refund
   The refund will be processed once the item has arrived at our warehouse and been inspected for damages.
   

We are always striving to provide you with the best service. Don’t hesitate to contact us if you have any questions or concerns.