What should I do if my package hasn't arrived?

 

If your order does not arrive within the expected delivery time, please let us know as soon as possible. To assist you in the best possible way, simply contact us via our chat or by E-Mail.

In your message, please provide the following information:

  • Your contact information
  • Your order number
  • The order date

Our team will take care of the rest and will initiate everything necessary to resolve the issue. You will receive feedback from us as soon as possible along with a solution for your concern.

We want to ensure that you receive your order quickly and without any issues.

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You can reach us anytime.

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Chat

Monday - Friday

8:00 AM - 8:00 PM

Saturday - Sunday

8:00 AM - 6:00 PM

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E-Mail

Monday - Friday

8:00 AM - 8:00 PM

Saturday - Sunday

8:00 AM - 6:00 PM

Due to high demand, responses via chat or email may take up to an hour. We appreciate your understanding.

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