Are packages from MerciVie insured?

At MerciVie, the security of your orders is our top priority. All shipped packages are automatically insured up to a value of 500€. This protective measure provides you with additional security and ensures a worry-free shopping experience.

What to do if your package is lost or does not arrive?

If your package is missing or does not arrive as expected, please follow these simple steps:

1. Contact our customer service:
   Visit our "Missing Package" page and contact our support team. Provide your order number and contact details to initiate the process.
   

2. We handle the communication:
   Our customer service will immediately contact our shipping partners, such as DHL, to clarify the whereabouts of your package.
   

3. Information about the next step:
   After receiving feedback from the shipping provider, you will receive an E-Mail from us with further instructions. We will keep you updated throughout the entire process.
   

Our commitment to your protection

The package insurance up to an amount of 500€ is an integral part of our service promise. If a loss is confirmed, we ensure that your claims are processed quickly and smoothly.

Your satisfaction and security are our driving force – at MerciVie, you can rely on comprehensive protection.